Answers your customers in their dialect, and knows when to hand you the chat.
Mujeebly is an AI assistant that replies to your store’s customers in Gulf Arabic and English, around the clock, using your own FAQs, shipping and return policies, and product notes. When a customer needs a person, the conversation goes straight to your team.
14 days free. No card needed to start.
- Customer
hala! kam ya5ith el delivery to Jahra?
- Assistant
Hi! Delivery inside Kuwait takes 1 to 2 working days, and that includes Jahra.
From: shipping policy - Customer
and if the size is wrong can I return it?
- Assistant
Yes, you can return it within 7 days of delivery, unused and in its original box.
From: returns policy - Customer
ok I want to talk to someone, I have a complaint about an old order
- Handed to the store team. Assistant paused.
- Noura, store team
Hi, Noura here. Send me the order number and I’ll check it for you now.
Three steps before the first automatic reply
The assistant only answers customers on its own once you’re happy with how it writes.
-
Add what your store knows
FAQs, shipping and return policies, product notes. Upload them as text, Markdown, PDF or an FAQ JSON file.
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Review replies before they go out
Every new brand starts in draft mode: the assistant writes the reply, and your team approves or edits it before the customer sees it.
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Switch on automatic replies
Add the chat widget to your site with one line of code, then turn on automatic replies when you’re ready.
It answers what it knows and leaves the rest to your team
An assistant that understands Gulf customers and works only from your brand’s own information.
Speaks like your customers
Understands Gulf Arabic, English and Arabizi (“shlonk, wain tal6abi?”), and replies in Gulf Arabic or English at any hour.
Answers from your knowledge
It searches the knowledge base you uploaded for each brand and builds its reply on that, instead of guessing.
Hands over at the right moment
The conversation moves to your team automatically:
- when the answer isn’t in your knowledge base
- when the customer asks for a person
- for complaints and refund requests
One shared inbox for your team
Every handed-over conversation, across all your brands, in one place. Any staff member can take over live, and the assistant goes quiet as soon as they reply.
Several brands, one account
Each brand gets its own knowledge base, assistant persona and brand voice, opening hours, automatic messages and website chat widget.
- Voice
- Warm and light
- Team hours
- 10 am to 11 pm
- Voice
- Formal and brief
- Team hours
- 8 am to 4 pm
- Voice
- Practical, mostly English
- Team hours
- 12 pm to 12 am
What Mujeebly never does
Fixed rules the assistant can’t cross, to protect your customers and your brand.
- It doesn’t make up numbersOrder numbers, prices and tracking numbers only appear if they come from system data or from the customer’s own message.
- It doesn’t send strange linksIt only links to your brand’s own domains.
- It hides card numbersIf a customer types a card number into the chat, it’s redacted automatically.
- It doesn’t handle complaints aloneComplaints and refund requests go straight to your team.
Start on your website today, more channels on the way
Website chat is available now. We’re adding the other channels, and they’ll appear in your account as each one is ready.
Website chat
A lightweight chat widget you add to your site with one line of code. Each brand gets its own widget.
<script
src="https://api.mujeebly.com/widget-assets/loader.js"
data-key="pk_…"
data-api="https://api.mujeebly.com"
defer></script>Coming soon
- WhatsAppReply to WhatsApp Business messagesComing soon
- Instagram and MessengerDirect messages to your brand’s pagesComing soon
- EmailReply to your support inboxComing soon
- ShopifyLook up order status from your storeComing soon
Monthly plans, with a 14-day free trial
Pick a plan by how many brands and staff you have. The trial starts without a card, and you can cancel any time.
Plans can’t be shown right now. Current prices are shown when you create your account, and the trial is free for 14 days.
See plans and start trialPayments by Tap Payments:CardsApple PayKNET
Questions
Something else on your mind? Email info@mujeebly.com.
Does it really understand Gulf Arabic?
Yes. It understands Gulf Arabic, English and Arabizi, and replies in Gulf Arabic or English. In draft mode you can review and edit its replies before customers see them.
What happens when it doesn’t know the answer?
It hands the conversation to your team’s shared inbox. It does the same when a customer asks for a person, or for complaints and refund requests. Once a staff member replies, the assistant stops answering in that conversation.
Could it make up a price or an order number?
No. It only mentions order numbers, prices or tracking numbers that come from system data or from the customer’s own message, and it only links to your brand’s domains.
Which channels are available?
Website chat is available today. WhatsApp, Instagram and Messenger, email, and Shopify order lookup are coming soon.
Can I run more than one brand?
Yes. Each brand has its own knowledge base, assistant persona, opening hours, automatic messages and chat widget. The number of brands depends on your plan.
How do the free trial and payment work?
You get 14 days free with no card. After that you choose a monthly plan and pay through Tap Payments by card, Apple Pay or KNET. We never store card numbers.
Can I cancel?
Yes, any time. Subscriptions renew monthly; if you cancel, your account stays active until the end of the period you’ve paid for.
How is my customers’ data used?
Only to provide the service. Replies are generated with third-party AI model providers, and you can ask us to delete your data at any time. Details are in the privacy policy.
Let the assistant take tonight’s questions
Try it on your store for 14 days, no card needed. Or email us at info@mujeebly.com.