Terms of service

Last updated: 16 October 2026

These terms cover your use of Mujeebly. In short: subscriptions renew monthly and you can cancel any time, you keep ownership of your content, AI replies can be wrong so you stay responsible for what your assistant is set up to say, and the laws of the State of Kuwait apply.

1. About these terms

Mujeebly (“Mujeebly”, “we”, “us”) provides an AI customer-support service through mujeebly.com and app.mujeebly.com (the “Service”). By creating an account or using the Service, you agree to these terms for yourself and for the business you represent (“you”). If you don’t agree, don’t use the Service.

2. The Service

The Service lets you set up an AI assistant that answers your customers using a knowledge base you provide, and a shared inbox where your staff can take over conversations. One account can run several brands, within the limits of your plan.

AI-generated replies can be inaccurate or incomplete. You are responsible for the content of your knowledge base, for your assistant’s settings, and for reviewing replies where needed, including in draft mode. Features described as “coming soon” are not part of the Service until we release them.

3. Your account

• You must give accurate information and keep it up to date.
• You must be authorised to act for the business you register.
• You are responsible for keeping login details secure and for everything done through your account, including by staff you invite.
• Tell us straight away at info@mujeebly.com if you think your account has been accessed without permission.

4. Free trial

New accounts can start a free trial for the period shown with the plan (currently 14 days). No payment card is needed to start. To keep using the Service after the trial, choose a paid plan. We may end or refuse trials that we reasonably believe are being misused.

5. Subscriptions and payment

Paid plans are billed monthly in advance at the price shown when you subscribe, and renew automatically each month until cancelled.

Payments are processed by Tap Payments, which supports cards, Apple Pay and KNET. Mujeebly never stores your card numbers; payment details are handled by Tap Payments under its own terms.

We may change plan prices. We will tell you at least 30 days before a price change, and it will apply from your next renewal after that notice. Prices exclude any taxes that may apply by law.

6. Cancellation

You can cancel at any time from your account or by emailing info@mujeebly.com. Your access continues until the end of the period you have already paid for, and the subscription will not renew after that. Refunds are covered by our Refund Policy.

7. Plan limits

Each plan sets limits such as the number of brands, staff seats and AI replies per month. If you reach a limit, we may pause the affected feature (for example, automatic replies, with conversations still reaching your inbox) until the next billing period or until you change plans.

8. Your content and your customers’ data

You keep all rights to the content you upload and to your conversations with your customers (“Your Content”). You give us permission to host, process and transmit Your Content only as needed to provide, secure and support the Service.

You are responsible for having the right to share Your Content with us, and for telling your customers, for example in your own privacy policy, that an AI assistant may answer their messages. Our Privacy Policy explains how we handle personal data.

9. Acceptable use

You must not use the Service to:

• break any law or the rights of others;
• send spam, mislead customers or impersonate another person or business;
• ask customers for full payment card numbers or passwords;
• harass, threaten or discriminate against anyone;
• probe, overload or disrupt the Service, or try to copy or reverse-engineer it.

10. Third-party services

The Service relies on third parties, including Tap Payments for payments, AI model providers to generate replies, and hosting providers. When channels such as WhatsApp, Instagram, Messenger or Shopify become available, your use of them will also be subject to those platforms’ terms.

11. Availability and changes

We work to keep the Service available and reliable, but we can’t guarantee it will be uninterrupted or error-free. We may improve, change or remove features. If a change materially reduces what your paid plan includes, we will give you reasonable notice.

12. Disclaimer

To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, including that AI-generated replies will be accurate or suitable for a particular purpose.

13. Limitation of liability

To the extent permitted by law, Mujeebly is not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose.

14. Suspension and termination

We may suspend or close an account that seriously or repeatedly breaks these terms, or where required by law. Where reasonable, we will warn you first. You can stop using the Service and close your account at any time. After closure, your data is deleted as described in our Privacy Policy.

15. Changes to these terms

We may update these terms. We will post the new version on this page and, for material changes, email account owners before they take effect. Continuing to use the Service after that means you accept the updated terms.

16. Governing law

These terms are governed by the laws of the State of Kuwait, and the courts of the State of Kuwait have jurisdiction over any dispute arising from them.

17. Contact

Questions about these terms: info@mujeebly.com.