Privacy policy

Last updated: 16 October 2026

We use your data and your customers’ data only to provide the Service. We don’t sell it. Replies are generated with third-party AI model providers, card numbers are redacted from chats and never stored by us, and you can ask us to delete your data at any time.

1. Who we are and what this covers

Mujeebly (“we”) operates mujeebly.com and the Mujeebly app. This policy explains how we handle personal data about:

• our customers, meaning businesses that use Mujeebly and their staff (“you”); and
• people who chat with our customers’ assistants (“end customers”). For this data we act on behalf of the business they are contacting, which decides how it is used.

2. What we collect

• Account data: name, email address, business and brand names, and the staff you invite.
• Billing data: your plan, payment status and invoices. Card details are entered with Tap Payments and are not stored by us.
• Content you upload: FAQs, policies, product notes and other knowledge-base material, plus assistant settings.
• Conversation data: messages from end customers and staff, contact details an end customer chooses to share, and basic metadata such as time, language and the page the chat started on.
• Technical data: log data, IP address, device and browser information, and cookies needed to keep you logged in.

3. How we use it

We use personal data only to provide, maintain, secure and support the Service, to bill you, and to send you service messages (for example, about your trial, payments or changes to the Service). We don’t sell personal data, and we don’t use conversations for advertising.

4. AI processing

To write a reply, the assistant sends the end customer’s message, recent conversation history and relevant parts of your knowledge base to a third-party AI model provider, which returns the generated text. We select providers whose business terms limit their use of this data to providing their service to us.

5. Payment cards

Payments are processed by Tap Payments. Mujeebly never stores card numbers. If an end customer types a card number into a chat, the Service redacts it automatically before the message is stored or processed.

6. Who we share data with

• Service providers that help us run Mujeebly, such as hosting, AI model providers, payment processing (Tap Payments) and email delivery, only as needed for their role.
• Meta Platforms (WhatsApp), when you connect a WhatsApp Business number: messages are sent and received through Meta’s WhatsApp Business Platform under Meta’s terms.
• Authorities, where the law requires it.
• A successor business, if Mujeebly is reorganised or sold, under the same protections described here.

Some providers may process data outside the State of Kuwait. When they do, we rely on their contractual commitments to protect it.

7. How long we keep data

We keep account data while your account is open. Knowledge-base content and conversations are kept until you delete them or close your account. When you close your account or ask us to delete your data, we delete it within 30 days, and it is removed from backups within a further 30 days, unless the law requires us to keep certain records (such as invoices) for longer.

8. Your choices and deletion requests

You can ask to access, correct, export or delete your data by emailing info@mujeebly.com from your account email. End customers who want their data accessed or deleted should contact the business they chatted with; we will help that business respond. See how to delete your data.

9. Security

We use encryption in transit, access controls, encrypted storage for credentials and secrets, and regular backups. No system is perfectly secure, so please tell us at info@mujeebly.com if you notice anything that looks wrong.

10. Cookies

This website doesn’t use advertising cookies. It loads fonts from Google Fonts, which receives your IP address when the page loads. The Mujeebly app uses cookies that are needed to keep you logged in, and the chat widget stores what it needs to keep a conversation going.

11. Children

The Service is meant for businesses and is not directed at children. Account holders must be adults.

12. Changes

We may update this policy. We will post the new version here and email account owners about material changes.

13. Contact

Privacy questions and requests: info@mujeebly.com.